1. You can click on the side navigation bar and select MPTP balance to check your balance.

2. The balance will be updated once a day to be as accurate as possible.

1. All drivers that suit your ride details will then be notified. Drivers have 60 seconds to accept the ride before you will be asked if you want to give it another go or try again later.

2. Once a driver has accepted your ride, you will be notified of the driver’s name and car registration.

3. If there is no available driver you will be asked if you want to keep looking for a driver or try again later.

1. After you have created a ride you will be able to find the ride details by opening the side navigation bar and clicking on My Rides.

2. Any upcoming, scheduled or in-transit rides will appear on this screen and all other rides can be found by filtering using the filter icon on that screen.

1. While waiting for your driver to arrive, you will be able to view the ride details, update the drop off address or cancel the ride.

2. You will be able to call the driver if needed where both your and the driver’s mobile numbers are hidden.

3. You can click on Track Driver to see how where the driver is on his way to the pick up location.

1. When your driver is about 500 metres away you will be notified that he is arriving soon.

2. Once the driver has arrived at the pick up location, you will be notified that the driver has arrived to pick you up and to look for their vehicle registration number.

1. Before your driver can confirm pick up, he must scan your MPTP card into the system in order for the ride to be charged as a valid MPTP ride.

2. He/She will then confirm pick up and you will be notified that your ride has started.

1. Click on My Rides in the side navigation bar and find the ride that is in-transit.

2. You will be able to send a tracking link to any number so that anyone can track your ride by clicking on Send Tracking Link.

1. Click on My Rides in the side navigation bar and find the ride that is in-transit.

2. You are able to click on the Emergency button if for some reason you feel unsafe.

3. This will connect to 000 to let them know there is an emergency.

1. When the driver drops you off, you will be notified that your ride has ended and how much your credit card will be charged for the ride.

2. If this is an MPTP ride, the portion that you owe will be charged to your credit card. The remainder will be paid to the driver through the MPTP program.

3. You can then give feedback to the driver or add the driver to your favourites so that they are always the first to get notified about your ride requests.

1. After a ride ends, you can give feedback to the driver or add the driver to your favourites.

2. If a driver is added to your favourites, when you request a ride that driver will always be first to get notified about your ride requests.

3. All your favourite drivers can be found by clicking on the side navigation bar and selecting Favourite Drivers.