If a Dispatcher cancels the transfer more than 2 hours prior to the nominated transfer pick up time, he won’t be penalised but he is required to provide a reason for the cancellation of the transfer and the system may investigate it. Within a maximum of 72 hours all payments made by the Dispatcher will be refunded to his nominated bank account less 1% card processing fees.

If a Dispatcher cancels the transfer more than 1 hour but less than 2 hours prior to nominated transfer pick up time, only 50% of the funds the system charged the Dispatcher will be refunded to the Dispatcher’s bank account. The remaining balance will be split: 50% will be paid to the Driver’s nominated bank account and 50% will be retained by the system.

If a Dispatcher cancels the transfer less than 1 hour prior to nominated transfer pick up time, 0% of the funds the system charged the Dispatcher will be refunded to the Dispatcher’s bank account. The remaining balance will be split: 50% will be paid to the driver’s nominated bank account and 50% will be retained by the system.

If a Driver cancels the transfer more than 2 hours prior to the nominated transfer pick up time, he won’t be penalised but he is required to provide a reason for cancellation of the transfer and the system may investigate it. Within a maximum of 72 hours all payments made by the Dispatcher will be refunded to his nominated bank account less 1% card processing fees.

If a Driver cancels the transfer less than 1 hour prior to nominated transfer pick up time, the Driver’s credit card will be charged 15% of the transfer value as a penalty and the system will investigate it. The Dispatcher will be eligible to a full refund of the transfer.

If a Dispatcher cancels the collect transfer more than 2 hours prior to the nominated transfer pick up time, he won’t be penalised but he is required to provide a reason for the cancellation of the transfer and the system may investigate it. Within a maximum of 72 hours all payments made by the Dispatcher will be refunded to his nominated bank account less 1% card processing fees.

If a Dispatcher cancels the transfer more than 1 hour but less than 2 hours prior to nominated transfer pick up time, only 50% of the funds the system charged the Dispatcher will be refunded to the Dispatcher’s bank account. The remaining balance will be split: 50% will be paid to the Driver’s nominated bank account and 50% will be retained by the system.

If a Dispatcher cancels the transfer less than 1 hour prior to nominated transfer pick up time, 0% of the funds the system charged the Dispatcher will be refunded to the Dispatcher’s bank account. The remaining balance will be split: 50% will be paid to the driver’s nominated bank account and 50% will be retained by the system.

If a Driver cancels the transfer more than 2 hours prior to the nominated transfer pick up time, he won’t be penalised but he is required to provide a reason for cancellation of the transfer and the system may investigate it.

If a Driver cancels the transfer less than 1 hour prior to nominated transfer pick up time, the Driver’s credit card will be charged 15% of the transfer value as a penalty and the system will investigate it.