Loyalty in the GRABiD Chauffeur Agency Module works exactly the same as in the regular GRABiD Chauffeur. Loyalty is based on a pre-set percentage and every time a Transfer is completed using the system, the Agency is rewarded with a dollar amount equalling that loyalty percentage of the Transfer cost. These loyalty dollars are transferred directly into the Agency’s GRABiD Wallet and can be cashed out into the Agency’s bank account with a simple click of a button.

Users of the GRABiD Chauffeur Agency Module can also refer drivers to the system.  

When submitting a transfer, the Agency User can select who will pay for the transfer - the agency, the customer or the passenger. When selecting who will pay, the Agency User also selects if to use the existing credit card details of that entity that have been saved on the system, or if to add new credit card details. 

The Agency Commission is the amount that the Agency charges on top of the transfer amount - that will be paid directly into the Agency's GRABiD Wallet on completion of the transfer. The Agency can choose a default amount that is always charged as Agency Commission on every transfer - but this amount is editable when creating the transfer. The Agency can choose to cash out the agency commission at any point by simply clicking on the CASH OUT button on the Earnings screen of the Agency GRABiD Wallet. 

An Agency can be a travel agent, a hotel, a corporate or a Hire Car company. The GRABiD admin will add the Agency details to the system and send an email to the Agency's contact person with login details. The Agency will need to add its credit card and bank account details as well as details of at least one customer. Thereafter the Agency's contact person can add further Agency Users by inviting them by email to complete their details on the system or by personally adding them to the system and the system sending them an automated message allowing them to login. All Agency Users are a part of the larger Agency account and transfers that are created come from the general Agency Account (not the user's account).  

An Agency must add at least one customer to their account so that transfers can be created for that customer. A customer can be a single entity or an organisation, or even a department of the Agency. This allows for transfers to be made and paid for by that customer and invoices to sent to the customer. 

If a user adds a driver to their Blocked Drivers list, then that driver will not get any notifications about transfers that the user creates, and will not be able to find transfers from that user when searching. If a driver is blocked after having already accepted a transfer, that driver will be able to complete the transfer but will not be notified of any further transfers from that user. An Agency can also choose to block any driver and the driver will not get any notifications from transfers created by that Agency nor be able to find any transfer from that Agency when searching. 

1. In order to create an MPTP ride, you must enter your MPTP Membership Number in your profile.

2. Open the side navigation bar and click on My Account and then select Profile.

3. Your profile page will open with your basic details completed.

4. Enter your MPTP Membership Number in the field and click on Save. The MPTP number must be unique otherwise it won’t be able to be saved in the system.

1. Once an MPTP membership number has been added to your profile, when you create a ride, your ride will automatically be an MPTP ride.

2. You will then be reminded to have your MPTP card ready for inspection by your driver. Click on Sure and then click on Confirm.

3. You are able to untick the MPTP Ride box if this is not an MPTP ride.

1. Enter the address in the Drop Off Address field or click on Book Ride and enter the drop off address.

2. The details screen will open with the following default: Ride, ASAP, 1 passenger and Taxi as the vehicle type.

3. The estimated cost and the suggested route will also appear.

4. You can update Ride to Parcel, select to ride Later instead of ASAP and enter date and time, update number of passengers or select a different vehicle type.

5. If you need a WAV ride you should select a Maxi Taxi (WAV) vehicle.

1. If you need a ride that will include taking your wheelchair or scooter, tick the checkbox.

2. After ticking the check box, you will be asked if you require a vehicle with a hydraulic wheelchair lift (WAV).

3. If you select YES, only drivers who have WAV vehicles will be notified of the trip.

4. If your select NO, the assumption is the driver will be able to fit your wheelchair or scooter in the boot of their car. They will be asked to confirm this before accepting the ride.