We fully vet all our Dispatchers including running a 100-point check on each one. As a Driver you are guaranteed payment by using GRABiD and you are ensured the payment will happen within 48 hours. (Please note funds may take longer to clear depending on who you bank with). You will also be able to view a Dispatcher’s profile and rating that he has received from other transfers sent.

Feedback helps others know whether to use a specific Dispatcher, so please take a moment to honestly rate your Dispatcher. You can do this once the transfer is complete by tapping the star-rating on the rating page in the app. 

You can create Favourite Groups – either based on geolocation or vehicle type or any way that suits your business – and then add Favourite Drivers to each of those groups. Drivers can be added to more than one group (for example “Melbourne” and “Sydney” and “Sub-contractors”).

Then when you create a transfer, you have three choices as to who to offer the transfer to:

Offer to Favourites only – this allows you to choose which groups to offer the transfer to. You can choose one or more groups.

Offer first to Favourites and then to All Drivers – this will offer to your Favourites first and then offer to All Drivers in the GRABiD Network.

If the transfer is an Auction, the auction will be available for as long as you set it only for Favourites and then will be available for the same amount of time for All Drivers.

If the transfer is a Take Now, the Take Now will be available for 5 minutes only for Favourites and then will be available until pick up time for All Drivers.

Offer to All Drivers – this will offer the transfer to all drivers on the GRABiD network.

The GRABiD Favourite Network works in exactly the same way for the GRABiD Agency Module. When a driver is favourited by any user of an Agency Account, that favourite driver will appear for all Agency Users as a favourite. 

When you register for GRABiD you will be asked to enter your vehicle details including registration and vehicle type and you will need to nominate if the vehicle is owned by you or not.

If the vehicle is not owned by you, and the vehicle owner has registered that same vehicle on GRABiD, you will not get transfer notifications for that vehicle and cannot bid directly on a transfer suited for that vehicle type. But you can be allocated the transfer by the vehicle owner. If you are allocated the transfer and drive it, you will not be paid directly for the transfer - the vehicle owner will be paid and you can work out with him regarding payment.

If the vehicle is not owned by you but no one else has registered as the vehicle owner on GRABiD, you will get transfer notifications for that vehicle and be able to bid on transfers suited to that vehicle as if you own it. You will also be paid directly for the transfer. You can then work out with the vehicle owner regarding payment.

If the vehicle is owned by you, you will get notifications for new transfers that suit that vehicle type and location and be able to bid on them. If you are assigned that transfer you can choose if to drive the transfer yourself or if to allocate it to one of your drivers who have nominated that they drive a vehicle owned by you. You will get paid for the transfer and you can then work out with the driver regarding payment.

If a user adds a driver to their Blocked Drivers list, then that driver will not get any notifications about transfers that the user creates, and will not be able to find transfers from that user when searching. If a driver is blocked after having already accepted a transfer, that driver will be able to complete the transfer but will not be notified of any further transfers from that user. An Agency can also choose to block any driver and the driver will not get any notifications from transfers created by that Agency nor be able to find any transfer from that Agency when searching.