We fully vet all our Senders including running a 100 point check on each one. As a Carrier you are guaranteed payment by using GRABiD Logistics and you are ensured the payment will happen within 48 hours. Please note funds may take longer to clear depending on who you bank with. You will also be able to view a Sender’s profile and rating that he has received from other deliveries sent.

Feedback helps others know whether to use a specific Sender, so please take a moment to honestly rate your Sender. You can do this once the delivery is complete by tapping the star-rating on the rating page in the app. 

Yes. If your vehicle doesn’t suit certain items or you prefer not to deliver them, you can click on My Account and Carrier Preferences, and then uncheck the delivery items you don’t want to be notified about. You will still be able to see the delivery details for these items on the Home page, but you won’t get an in-app notification when they become available.

You can create Favourite Groups – either based on geolocation or vehicle type or any way that suits your business – and then add Favourite Carriers to each of those groups. Carriers can be added to more than one group (for example “Melbourne” and “Refrigerated Trucks” and “Sub-contractors”).

Then when you create a delivery, you have three choices as to who to offer the delivery to:

1. Offer to Favourites only – this allows you to choose which groups to offer the delivery to. You can choose one or more groups.

2. Offer first to Favourites and then to All Carriers – this will offer to your Favourites first and then offer to All Carriers in the GRABiD Network.

- If the delivery is an Auction, the auction will be available for as long as you set it only for Favourites and then will be available for the same amount of time for All Carriers.

- If the delivery is a Take Now, the Take Now will be available for 5 minutes only for Favourites and then will be available until pick up time for All Carriers.

3. Offer to All Carriers – this will offer the delivery to all carriers on the GRABiD network.

The GRABiD Favourite Network works in exactly the same way for the GRABiD Broker Module. When a carrier is favourited by any user of an Broker Account, that favourite carrier will appear for all Broker Users as a favourite. 

When you register for GRABiD you will be asked to enter your vehicle details including registration and vehicle type and you will need to nominate if the vehicle is owned by you or not.

If the vehicle is not owned by you, and the vehicle owner has registered that same vehicle on GRABiD, you will not get delivery notifications for that vehicle and cannot bid directly on a delivery suited for that vehicle type. But you can be allocated the delivery by the vehicle owner. If you are allocated the delivery and drive it, you will not be paid directly for the delivery - the vehicle owner will be paid and you can work out with him regarding payment.

If the vehicle is not owned by you but no one else has registered as the vehicle owner on GRABiD, you will get delivery notifications for that vehicle and be able to bid on deliveries suited to that vehicle as if you own it. You will also be paid directly for the delivery. You can then work out with the vehicle owner regarding payment.

If the vehicle is owned by you, you will get notifications for new deliveries that suit that vehicle type and location and be able to bid on them. If you are assigned that delivery you can choose if to drive the delivery yourself or if to allocate it to one of your drivers who have nominated that they drive a vehicle owned by you. You will get paid for the delivery and you can then work out with the carrier regarding payment.

If a Sender cancels the delivery more than 48 hours prior to the nominated delivery pick up time, he won’t be penalised but he is required to provide a reason for the cancellation of the delivery and the system may investigate it. Within a maximum of 72 hours all payments made by the Sender will be refunded to his nominated bank account less 1% card processing fees.

If a Sender cancels the delivery more than 12 hours but less than 48 hours prior to nominated delivery pick up time, only 50% of the funds the system charged the Sender will be refunded to the Sender’s bank account. The remaining balance will be split: 50% will be paid to the Carrier’s nominated bank account and 50% will be retained by the system.

If a Sender cancels the delivery less than 12 hours prior to nominated delivery pick up time, 0% of the funds the system charged the Sender will be paid back to the Sender’s bank account. The delivery value will be split: 50% will be paid to the driver’s nominated bank account and 50% will be retained by the system.

If a Carrier cancels the delivery more than 48 hours prior to the nominated delivery pick up time, he won’t be penalised but he is required to provide a reason for cancellation of the delivery and the system may investigate it. Within a maximum of 72 hours all payments made by the Sender will be refunded to his nominated bank account less 1% card processing fees.

If a Carrier cancels the delivery more than 12 hours but less than 48 hours prior to nominated delivery pick up time, the Carrier’s credit card will be charged 50% of the delivery value as a penalty and the system will investigate it. The Sender will be eligible to receive 50% of the penalty charge and 50% will be retained by the system.

If a Carrier cancels the delivery less than 12 hours prior to nominated delivery pick up time, the Carrier’s credit card will be charged 100% of the delivery value as a penalty and the system will investigate it. The Sender will be eligible to receive 50% of the penalty charge and 50% will be retained by the system.

 

If a user adds a carrier to their Blocked Drivers list, then that carrier will not get any notifications about deliveries that the user creates, and will not be able to find deliveries from that user when searching. If a carrier is blocked after having already accepted a delivery, that carrier will be able to complete the delivery but will not be notified of any further deliveries from that user. A Broker can also choose to block any carrier and the carrier will not get any notifications from deliveries created by that Broker nor be able to find any Delivery from that Broker when searching. 

Privacy Policy

 

This privacy policy applies to the management of your personal information (“Your Information”) by or on behalf of GRABiD Technologies Pty Ltd (ACN 622 362 743) and its related entities, including GRABiD Logistics Australia Pty Ltd (ACN 622 622 299) and GRABiD Chauffeur Australia Pty Ltd (ACN 622 622 226) (“GRABiD, GRABiD Logistics, GRABiD Chauffeur, we, us, our”).

GRABiD provides users with access, via its mobile applications and other websites and software, to a marketplace platform that enables users to offer and accept bookings for the transport of goods and for chauffeurs or town cars and (our “services” and “products”).

We have created this privacy policy in order to demonstrate our commitment to the Privacy Act 1988 Cth (“Privacy Act”), the Australian Privacy Principles (“APPs”), and relevant State based privacy legislation (together, the “Australian Privacy Laws”). It sets out how we may collect, hold, use or disclose Your Information.

 

What information do we collect?

We collect and hold Your Information, which may include your name, phone number, email, mailing address, age, sex, gender, location, preferences, qualifications, licenses, certifications, application usage and device information, and other information relevant to the supply of our products and services that is collected by our products or that you choose to provide to us. If you use our services, we may also collect your bank or credit card details for payment and details of your credit history and creditworthiness.

 

How we collect Your Information

We collect Your Information as part of supplying our services and products. This includes when you provide Your Information to us in person, via our products (including our GRABiD mobile applications and our website), location Data, during phone and skype calls, by email, via social media, or otherwise via customer enquiries or communications.

Generally, we collect Your Information directly from you but we may also collect Your Information from other people or organisations, if you have given your consent. Location Data is used for the sole purpose of supplying our services and products and you are able to opt out at any time.

 

Why do we need Your Information?

We only collect or hold Your Information where it is reasonably necessary for our business functions or activities.

In particular, we need Your Information to provide you with our products and/or services, which includes matching you with relevant carriers or senders (as the case may be), internal record keeping, communicating with you about our products and/or services, creating and updating our database(s) and other records, ensuring compliance with our contractual and other legal obligations to you, and administering our relationship with you by responding to your enquiries (Main Purposes). 

If you do not provide us with Your Information we may not be able to carry out some or all of the Main Purposes.

 

How do we use or disclose Your Information?

By submitting Your Information to us, you consent to us using or disclosing Your Information for:

the Main Purposes;

any purpose related to the Main Purposes that could be reasonably anticipated at the time Your Information was collected (Secondary Purpose);

any purpose to which you otherwise consent (including as disclosed to you in an information collection statement at the point where we collect Your Information); and

any other purpose required or authorised by law (including the Australian Privacy Laws).

Secondary Purposes may include: improving our products or services; sending you direct marketing messages about our products or services, deals, and promotions; conducting customer surveys; managing our relationship with you; monitoring how you interact with us on our applications, website or other contact points; or helping you to complete a transaction or activity that you have chosen to undertake.

We may also use certain non-personally identifiable information (such as anonymous usage data, IP addresses, browser or platform type etc.) to improve the quality and design of our products and services, and to create new features, promotions, functionality and services by storing, tracking, analysing and processing user preferences and trends as well as user activity and communications.

 

Can you remain anonymous or use a pseudonym?

We will, if practicable, allow you to use a pseudonym or to not identify yourself (unless this is impractical or against the law (including the Australian Privacy Laws)). 

In some instances, if you do not provide us with some of Your Information we may not be able to provide you with the relevant product, service or information.  This may have an effect on whether we can begin or continue a relationship with you.

 

Do we disclose Your Information overseas?

We may disclose Your Information to our partners, suppliers and distributors in order to assist us in providing our products or services to you. Some of our service providers, or the services they provide (like cloud storage services), may be based outside Australia. In order to protect Your Information, we take care where possible to work with service providers whom we consider maintain acceptable standards of data security compliance, and we do our part to meet those standards as they apply to us. By providing us with Your Information, you consent to Your Information being used, stored and disclosed overseas (and acknowledge that no additional obligations that may apply to the overseas disclosure of personal information under Australian Privacy Laws will apply).

 

Is Your Information confidential and secure?

We take all reasonable steps to keep Your Information secure and to ensure it is protected against misuse, loss, unauthorised access, modification or inappropriate disclosure. We may hold Your Information in both hard copy and electronic forms, but will store it in secure systems accessible only to authorised personnel.

 

Using other sites

Our products may contain links to other websites, platform or applications. Unless the other website, platform or application is one of our products, we are not responsible for the privacy practices of the owners of those websites, platforms, or applications.  We recommend that you read the privacy policy of any website, platform, or application that asks you to provide Your Information.

 

Changes to our Privacy Policy

We may need to change this privacy policy from time to time. When we do amend it, the changes will be effective immediately upon being made public on our website. We will use reasonable measures to notify you of any relevant changes to this privacy policy, but please be aware that it is your responsibility to review our privacy regularly and make sure you keep up to date with any changes.

 

Managing Your Information

You are responsible for ensuring that Your Information is accurate, current and complete and we encourage you to contact us to update Your Information if it changes.

You may ask us to access Your Information in accordance with Australian Privacy Laws (as applicable), including by asking us to provide you with a summary of Your Information that we hold, subject to certain limitations under the Australian Privacy Laws. 

For your protection, we may require you to confirm your identity before access to Your Information is granted.

In most cases, we can provide you with a summary of Your Information free of charge.  However, in some circumstances, reasonable costs may be charged to you in accessing Your Information in accordance with and subject to the Australian Privacy Laws, including any costs limitations contained in applicable Australian Privacy Laws. 

 

Queries and complaints

If you have a question or want to make a complaint about how we handle Your Information please contact us using the details below.  We will review any question, complaint or concern you may have and will respond to you after we have carefully considered it.  We will, where reasonably possible, take steps to investigate and resolve complaints within 30 days. Please note, we may require further information from you in order to resolve any complaints. If we need more time, we will notify you about the reasons for the delay and seek to agree a longer period with you (if you do not agree, we may not be able to resolve your complaint). If we cannot resolve a complaint related to your privacy information, you may contact the Office of the Australian Information Commissioner (“OAIC”) directly.

We can be contacted via:

Email: privacy@grabid.com.au

Or for more information about privacy issues in Australia and protecting your privacy, please visit the OAIC website at www.oaic.gov.au.

Last date Updated: 30 Jan., 2019