Frequently Asked Questions

    • We fully vet all our Senders including running a 100 point check on each one. As a Carrier you are guaranteed payment by using GRABiD Logistics and you are ensured the payment will happen within 48 hours. Please note funds may take longer to clear depending on who you bank with. You will also be able to view a Sender’s profile and rating that he has received from other deliveries sent.



    • Feedback helps others know whether to use a specific Sender, so please take a moment to honestly rate your Sender. You can do this once the delivery is complete by tapping the star-rating on the rating page in the app. 



    • Yes. If your vehicle doesn’t suit certain items or you prefer not to deliver them, you can click on My Account and Carrier Preferences, and then uncheck the delivery items you don’t want to be notified about. You will still be able to see the delivery details for these items on the Home page, but you won’t get an in-app notification when they become available.



    • You can create Favourite Groups – either based on geolocation or vehicle type or any way that suits your business – and then add Favourite Carriers to each of those groups. Carriers can be added to more than one group (for example “Melbourne” and “Refrigerated Trucks” and “Sub-contractors”).

      Then when you create a delivery, you have three choices as to who to offer the delivery to:

      1. Offer to Favourites only – this allows you to choose which groups to offer the delivery to. You can choose one or more groups.

      2. Offer first to Favourites and then to All Carriers – this will offer to your Favourites first and then offer to All Carriers in the GRABiD Network.

      - If the delivery is an Auction, the auction will be available for as long as you set it only for Favourites and then will be available for the same amount of time for All Carriers.

      - If the delivery is a Take Now, the Take Now will be available for 5 minutes only for Favourites and then will be available until pick up time for All Carriers.

      3. Offer to All Carriers – this will offer the delivery to all carriers on the GRABiD network.

      The GRABiD Favourite Network works in exactly the same way for the GRABiD Broker Module. When a carrier is favourited by any user of an Broker Account, that favourite carrier will appear for all Broker Users as a favourite. 



    • When you register for GRABiD you will be asked to enter your vehicle details including registration and vehicle type and you will need to nominate if the vehicle is owned by you or not.

      If the vehicle is not owned by you, and the vehicle owner has registered that same vehicle on GRABiD, you will not get delivery notifications for that vehicle and cannot bid directly on a delivery suited for that vehicle type. But you can be allocated the delivery by the vehicle owner. If you are allocated the delivery and drive it, you will not be paid directly for the delivery - the vehicle owner will be paid and you can work out with him regarding payment.

      If the vehicle is not owned by you but no one else has registered as the vehicle owner on GRABiD, you will get delivery notifications for that vehicle and be able to bid on deliveries suited to that vehicle as if you own it. You will also be paid directly for the delivery. You can then work out with the vehicle owner regarding payment.

      If the vehicle is owned by you, you will get notifications for new deliveries that suit that vehicle type and location and be able to bid on them. If you are assigned that delivery you can choose if to drive the delivery yourself or if to allocate it to one of your drivers who have nominated that they drive a vehicle owned by you. You will get paid for the delivery and you can then work out with the carrier regarding payment.



    • If a Sender cancels the delivery more than 48 hours prior to the nominated delivery pick up time, he won’t be penalised but he is required to provide a reason for the cancellation of the delivery and the system may investigate it. Within a maximum of 72 hours all payments made by the Sender will be refunded to his nominated bank account less 1% card processing fees.

      If a Sender cancels the delivery more than 12 hours but less than 48 hours prior to nominated delivery pick up time, only 50% of the funds the system charged the Sender will be refunded to the Sender’s bank account. The remaining balance will be split: 50% will be paid to the Carrier’s nominated bank account and 50% will be retained by the system.

      If a Sender cancels the delivery less than 12 hours prior to nominated delivery pick up time, 0% of the funds the system charged the Sender will be paid back to the Sender’s bank account. The delivery value will be split: 50% will be paid to the driver’s nominated bank account and 50% will be retained by the system.



    • If a Carrier cancels the delivery more than 48 hours prior to the nominated delivery pick up time, he won’t be penalised but he is required to provide a reason for cancellation of the delivery and the system may investigate it. Within a maximum of 72 hours all payments made by the Sender will be refunded to his nominated bank account less 1% card processing fees.

      If a Carrier cancels the delivery more than 12 hours but less than 48 hours prior to nominated delivery pick up time, the Carrier’s credit card will be charged 50% of the delivery value as a penalty and the system will investigate it. The Sender will be eligible to receive 50% of the penalty charge and 50% will be retained by the system.

      If a Carrier cancels the delivery less than 12 hours prior to nominated delivery pick up time, the Carrier’s credit card will be charged 100% of the delivery value as a penalty and the system will investigate it. The Sender will be eligible to receive 50% of the penalty charge and 50% will be retained by the system.

       



    • The GRABiD Logistics Broker Module allows users to create deliveries on a web-based app that are sent out to all carriers in the entire GRABiD Logistics network based on their preferences and segmentation. Users create deliveries and can choose to pay for the delivery using their credit card or a Finance Service Provider. When using a Finance Service Provider, GRABiD Logistics will cover the cost of the finance for that delivery, allowing users to have a better cash flow position and drivers to still be paid in a timely manner (within 72- 96 hours). 



    • Loyalty in the GRABiD Logistics Broker Module works exactly the same as in the regular GRABiD Logistics. Loyalty is based on a pre-set percentage and every time a Delivery is completed using the system, the Broker is rewarded with a dollar amount equalling that loyalty percentage of the Delivery cost.

      Users of the GRABiD Logistics Broker Module can also refer carriers to the system and will be paid a commission every time that carrier does a delivery – in the same way that users of GRABiD Logistics are paid referral dollars when other users they refer complete a delivery. These loyalty and referral dollars are transferred directly into the Broker’s GRABiD Wallet and can be cashed out into the Broker’s bank account with a simple click of a button. 



    • When submitting a Delivery, the Broker can select how the Delivery will be paid for – using the Broker’s saved credit card (corporate or private card) or a Finance Service Provider.

      When selecting a Finance Service Provider, the total amount offered to the Carrier for the Delivery can only be up to 80 per cent of the total Delivery value the Broker quoted his customer – as the Finance Service Provider will only pay maximum of 80 per cent of the total value of the Delivery invoiced by the Broker to its customer.

      When selecting to pay using a Finance Service Provider, the Broker must select (or add) which customer the delivery is for. The Broker can then choose to have GRABiD create a customer invoice and send it to the customer or upload their own customer invoice into the system.

      Before the Finance Service Provider will pay the Carrier for the Delivery, three things must be provided to them: the invoice from GRABiD Logistics to the Broker; the invoice from the Broker to their Customer; and the exported PDF document from the GRABiD system proving that the delivery has been completed successfully (including time of pick up/drop off and signature on glass and name of recipient at pick up/drop off) . These three documents will automatically be sent by the GRABiD system to the Finance Service Provider immediately after delivery completion – thereby reducing administration effort and opportunities for human error that may cause delay to the payment made by the Finance Service Provider.

      Once the Finance Service Provider has transferred the owed funds to GRABiD Logistics, the system will automatically pay the carrier for the Delivery. The system will then also pay the Broker for the cost of the invoice finance charged by the Finance Service Provider for the Delivery. This will usually be within 72-96 hours after the delivery being successfully completed.

      The finance cost will be paid into the Broker’s GRABiD Wallet, which can be cashed out. Please note: If the Broker chooses to upload their own customer invoice into the system (and not have GRABiD Logistics automatically create and send it for them), if the invoice has not been uploaded 36 hours prior to the delivery pick up time, the Broker’s credit card will automatically be charged for that delivery.