A “Broker” can be a Broker, a Freight Forwarder, a Manufacturer, a Distributor, a Transport Operator, a 3PL, a Retailer or a Private Freight. The GRABiD admin will add the Broker details to the system and send an email to the Broker’s contact person with login details.

The Broker will need to add its credit card and bank account details as well as details of at least one customer. Thereafter the Broker’s contact person can add further Broker Users by inviting them by email to complete their details on the system or by personally adding them to the system and the system sending them an automated message allowing them to login.

All Broker Users are part of the larger Broker account and Deliveries that are created are linked to the general Broker Account (not the single user account).  

A Broker must add at least one customer to their account so that Deliveries can be created for that customer. A customer can be a single entity or an organisation, or even a department of the Broker. This allows for deliveries to be made and invoices sent to that customer. The Finance Service Provider will not give finance to a Broker unless the customer’s details have been supplied and an invoice to the customer created (see: How are deliveries paid for on the GRABiD Logistics Broker Module)

If a user adds a carrier to their Blocked Drivers list, then that carrier will not get any notifications about deliveries that the user creates, and will not be able to find deliveries from that user when searching. If a carrier is blocked after having already accepted a delivery, that carrier will be able to complete the delivery but will not be notified of any further deliveries from that user. A Broker can also choose to block any carrier and the carrier will not get any notifications from deliveries created by that Broker nor be able to find any Delivery from that Broker when searching. 

The cost of the finance is the rebate that appears in the Broker’s GRABiD Wallet.

When submitting a Delivery, the Broker can select how the Delivery will be paid for – using the Broker’s saved credit card or a Finance Service Provider. When a Finance Service Provider is chosen, and contingent on the Finance Service Provider paying GRABiD Logistics the full delivery amount, GRABiD Logistics pays into the Broker GRABiD Wallet the cost of invoice finance charged by the Finance Service Provider so that the Broker can enjoy invoice finance at no cost and the Carrier is paid within 72-96 hours after the delivery being successfully completed.

GRABiD Logistics has established commercial and technical relationships with a number of eligible Finance Service Providers. Brokers will be required to establish an account with Financial Providers in accordance with the standard terms and conditions of each Finance Provider. Once a Broker application has been approved by one or more Finance Provider/s, the Broker will be able choose which Provider to use for each delivery.  

The unitised cost of invoice finance will be paid by GRABiD to the Broker as per the standard process (see: How are deliveries paid for on the GRABiD Logistics Broker Module?).

Privacy Policy

 

This privacy policy applies to the management of your personal information (“Your Information”) by or on behalf of GRABiD Technologies Pty Ltd (ACN 622 362 743) and its related entities, including GRABiD Logistics Australia Pty Ltd (ACN 622 622 299) and GRABiD Chauffeur Australia Pty Ltd (ACN 622 622 226) (“GRABiD, GRABiD Logistics, GRABiD Chauffeur, we, us, our”).

GRABiD provides users with access, via its mobile applications and other websites and software, to a marketplace platform that enables users to offer and accept bookings for the transport of goods and for chauffeurs or town cars and (our “services” and “products”).

We have created this privacy policy in order to demonstrate our commitment to the Privacy Act 1988 Cth (“Privacy Act”), the Australian Privacy Principles (“APPs”), and relevant State based privacy legislation (together, the “Australian Privacy Laws”). It sets out how we may collect, hold, use or disclose Your Information.

 

What information do we collect?

We collect and hold Your Information, which may include your name, phone number, email, mailing address, age, sex, gender, location, preferences, qualifications, licenses, certifications, application usage and device information, and other information relevant to the supply of our products and services that is collected by our products or that you choose to provide to us. If you use our services, we may also collect your bank or credit card details for payment and details of your credit history and creditworthiness.

 

How we collect Your Information

We collect Your Information as part of supplying our services and products. This includes when you provide Your Information to us in person, via our products (including our GRABiD mobile applications and our website), location Data, during phone and skype calls, by email, via social media, or otherwise via customer enquiries or communications.

Generally, we collect Your Information directly from you but we may also collect Your Information from other people or organisations, if you have given your consent. Location Data is used for the sole purpose of supplying our services and products and you are able to opt out at any time.

 

Why do we need Your Information?

We only collect or hold Your Information where it is reasonably necessary for our business functions or activities.

In particular, we need Your Information to provide you with our products and/or services, which includes matching you with relevant carriers or senders (as the case may be), internal record keeping, communicating with you about our products and/or services, creating and updating our database(s) and other records, ensuring compliance with our contractual and other legal obligations to you, and administering our relationship with you by responding to your enquiries (Main Purposes). 

If you do not provide us with Your Information we may not be able to carry out some or all of the Main Purposes.

 

How do we use or disclose Your Information?

By submitting Your Information to us, you consent to us using or disclosing Your Information for:

the Main Purposes;

any purpose related to the Main Purposes that could be reasonably anticipated at the time Your Information was collected (Secondary Purpose);

any purpose to which you otherwise consent (including as disclosed to you in an information collection statement at the point where we collect Your Information); and

any other purpose required or authorised by law (including the Australian Privacy Laws).

Secondary Purposes may include: improving our products or services; sending you direct marketing messages about our products or services, deals, and promotions; conducting customer surveys; managing our relationship with you; monitoring how you interact with us on our applications, website or other contact points; or helping you to complete a transaction or activity that you have chosen to undertake.

We may also use certain non-personally identifiable information (such as anonymous usage data, IP addresses, browser or platform type etc.) to improve the quality and design of our products and services, and to create new features, promotions, functionality and services by storing, tracking, analysing and processing user preferences and trends as well as user activity and communications.

 

Can you remain anonymous or use a pseudonym?

We will, if practicable, allow you to use a pseudonym or to not identify yourself (unless this is impractical or against the law (including the Australian Privacy Laws)). 

In some instances, if you do not provide us with some of Your Information we may not be able to provide you with the relevant product, service or information.  This may have an effect on whether we can begin or continue a relationship with you.

 

Do we disclose Your Information overseas?

We may disclose Your Information to our partners, suppliers and distributors in order to assist us in providing our products or services to you. Some of our service providers, or the services they provide (like cloud storage services), may be based outside Australia. In order to protect Your Information, we take care where possible to work with service providers whom we consider maintain acceptable standards of data security compliance, and we do our part to meet those standards as they apply to us. By providing us with Your Information, you consent to Your Information being used, stored and disclosed overseas (and acknowledge that no additional obligations that may apply to the overseas disclosure of personal information under Australian Privacy Laws will apply).

 

Is Your Information confidential and secure?

We take all reasonable steps to keep Your Information secure and to ensure it is protected against misuse, loss, unauthorised access, modification or inappropriate disclosure. We may hold Your Information in both hard copy and electronic forms, but will store it in secure systems accessible only to authorised personnel.

 

Using other sites

Our products may contain links to other websites, platform or applications. Unless the other website, platform or application is one of our products, we are not responsible for the privacy practices of the owners of those websites, platforms, or applications.  We recommend that you read the privacy policy of any website, platform, or application that asks you to provide Your Information.

 

Changes to our Privacy Policy

We may need to change this privacy policy from time to time. When we do amend it, the changes will be effective immediately upon being made public on our website. We will use reasonable measures to notify you of any relevant changes to this privacy policy, but please be aware that it is your responsibility to review our privacy regularly and make sure you keep up to date with any changes.

 

Managing Your Information

You are responsible for ensuring that Your Information is accurate, current and complete and we encourage you to contact us to update Your Information if it changes.

You may ask us to access Your Information in accordance with Australian Privacy Laws (as applicable), including by asking us to provide you with a summary of Your Information that we hold, subject to certain limitations under the Australian Privacy Laws. 

For your protection, we may require you to confirm your identity before access to Your Information is granted.

In most cases, we can provide you with a summary of Your Information free of charge.  However, in some circumstances, reasonable costs may be charged to you in accessing Your Information in accordance with and subject to the Australian Privacy Laws, including any costs limitations contained in applicable Australian Privacy Laws. 

 

Queries and complaints

If you have a question or want to make a complaint about how we handle Your Information please contact us using the details below.  We will review any question, complaint or concern you may have and will respond to you after we have carefully considered it.  We will, where reasonably possible, take steps to investigate and resolve complaints within 30 days. Please note, we may require further information from you in order to resolve any complaints. If we need more time, we will notify you about the reasons for the delay and seek to agree a longer period with you (if you do not agree, we may not be able to resolve your complaint). If we cannot resolve a complaint related to your privacy information, you may contact the Office of the Australian Information Commissioner (“OAIC”) directly.

We can be contacted via:

Email: privacy@grabid.com.au

Or for more information about privacy issues in Australia and protecting your privacy, please visit the OAIC website at www.oaic.gov.au.

Last date Updated: 30 Jan., 2019

Privacy Policy

 

This privacy policy applies to the management of your personal information (“Your Information”) by or on behalf of GRABiD Technologies Pty Ltd (ACN 622 362 743) and its related entities, including GRABiD Logistics Australia Pty Ltd (ACN 622 622 299) and GRABiD Chauffeur Australia Pty Ltd (ACN 622 622 226) (“GRABiD, GRABiD Logistics, GRABiD Chauffeur, we, us, our”).

GRABiD provides users with access, via its mobile applications and other websites and software, to a marketplace platform that enables users to offer and accept bookings for the transport of goods and for chauffeurs or town cars and (our “services” and “products”).

We have created this privacy policy in order to demonstrate our commitment to the Privacy Act 1988 Cth (“Privacy Act”), the Australian Privacy Principles (“APPs”), and relevant State based privacy legislation (together, the “Australian Privacy Laws”). It sets out how we may collect, hold, use or disclose Your Information.

 

What information do we collect?

We collect and hold Your Information, which may include your name, phone number, email, mailing address, age, sex, gender, location, preferences, qualifications, licenses, certifications, application usage and device information, and other information relevant to the supply of our products and services that is collected by our products or that you choose to provide to us. If you use our services, we may also collect your bank or credit card details for payment and details of your credit history and creditworthiness.

 

How we collect Your Information

We collect Your Information as part of supplying our services and products. This includes when you provide Your Information to us in person, via our products (including our GRABiD mobile applications and our website), location Data, during phone and skype calls, by email, via social media, or otherwise via customer enquiries or communications.

Generally, we collect Your Information directly from you but we may also collect Your Information from other people or organisations, if you have given your consent. Location Data is used for the sole purpose of supplying our services and products and you are able to opt out at any time.

 

Why do we need Your Information?

We only collect or hold Your Information where it is reasonably necessary for our business functions or activities.

In particular, we need Your Information to provide you with our products and/or services, which includes matching you with relevant carriers or senders (as the case may be), internal record keeping, communicating with you about our products and/or services, creating and updating our database(s) and other records, ensuring compliance with our contractual and other legal obligations to you, and administering our relationship with you by responding to your enquiries (Main Purposes). 

If you do not provide us with Your Information we may not be able to carry out some or all of the Main Purposes.

 

How do we use or disclose Your Information?

By submitting Your Information to us, you consent to us using or disclosing Your Information for:

the Main Purposes;

any purpose related to the Main Purposes that could be reasonably anticipated at the time Your Information was collected (Secondary Purpose);

any purpose to which you otherwise consent (including as disclosed to you in an information collection statement at the point where we collect Your Information); and

any other purpose required or authorised by law (including the Australian Privacy Laws).

Secondary Purposes may include: improving our products or services; sending you direct marketing messages about our products or services, deals, and promotions; conducting customer surveys; managing our relationship with you; monitoring how you interact with us on our applications, website or other contact points; or helping you to complete a transaction or activity that you have chosen to undertake.

We may also use certain non-personally identifiable information (such as anonymous usage data, IP addresses, browser or platform type etc.) to improve the quality and design of our products and services, and to create new features, promotions, functionality and services by storing, tracking, analysing and processing user preferences and trends as well as user activity and communications.

 

Can you remain anonymous or use a pseudonym?

We will, if practicable, allow you to use a pseudonym or to not identify yourself (unless this is impractical or against the law (including the Australian Privacy Laws)). 

In some instances, if you do not provide us with some of Your Information we may not be able to provide you with the relevant product, service or information.  This may have an effect on whether we can begin or continue a relationship with you.

 

Do we disclose Your Information overseas?

We may disclose Your Information to our partners, suppliers and distributors in order to assist us in providing our products or services to you. Some of our service providers, or the services they provide (like cloud storage services), may be based outside Australia. In order to protect Your Information, we take care where possible to work with service providers whom we consider maintain acceptable standards of data security compliance, and we do our part to meet those standards as they apply to us. By providing us with Your Information, you consent to Your Information being used, stored and disclosed overseas (and acknowledge that no additional obligations that may apply to the overseas disclosure of personal information under Australian Privacy Laws will apply).

 

Is Your Information confidential and secure?

We take all reasonable steps to keep Your Information secure and to ensure it is protected against misuse, loss, unauthorised access, modification or inappropriate disclosure. We may hold Your Information in both hard copy and electronic forms, but will store it in secure systems accessible only to authorised personnel.

 

Using other sites

Our products may contain links to other websites, platform or applications. Unless the other website, platform or application is one of our products, we are not responsible for the privacy practices of the owners of those websites, platforms, or applications.  We recommend that you read the privacy policy of any website, platform, or application that asks you to provide Your Information.

 

Changes to our Privacy Policy

We may need to change this privacy policy from time to time. When we do amend it, the changes will be effective immediately upon being made public on our website. We will use reasonable measures to notify you of any relevant changes to this privacy policy, but please be aware that it is your responsibility to review our privacy regularly and make sure you keep up to date with any changes.

 

Managing Your Information

You are responsible for ensuring that Your Information is accurate, current and complete and we encourage you to contact us to update Your Information if it changes.

You may ask us to access Your Information in accordance with Australian Privacy Laws (as applicable), including by asking us to provide you with a summary of Your Information that we hold, subject to certain limitations under the Australian Privacy Laws. 

For your protection, we may require you to confirm your identity before access to Your Information is granted.

In most cases, we can provide you with a summary of Your Information free of charge.  However, in some circumstances, reasonable costs may be charged to you in accessing Your Information in accordance with and subject to the Australian Privacy Laws, including any costs limitations contained in applicable Australian Privacy Laws. 

 

Queries and complaints

If you have a question or want to make a complaint about how we handle Your Information please contact us using the details below.  We will review any question, complaint or concern you may have and will respond to you after we have carefully considered it.  We will, where reasonably possible, take steps to investigate and resolve complaints within 30 days. Please note, we may require further information from you in order to resolve any complaints. If we need more time, we will notify you about the reasons for the delay and seek to agree a longer period with you (if you do not agree, we may not be able to resolve your complaint). If we cannot resolve a complaint related to your privacy information, you may contact the Office of the Australian Information Commissioner (“OAIC”) directly.

We can be contacted via:

Email: privacy@grabid.com.au

Or for more information about privacy issues in Australia and protecting your privacy, please visit the OAIC website at www.oaic.gov.au.

Last date Updated: 30 Jan., 2019